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Off Faulty Bed Consumer Rights Nce . The consumer rights act dictates that all products sold by a retailer should be fit for purpose, of a satisfactory quality, and accurately described. They offered us credit to get a new bed and mattress. Sample Complaint Letter To Apartment Management The Document Template from noellawee.blogspot.com What you get is of acceptable quality. They piece of wood that supports the slats has collapsed. The consumer guarantees act and the fair trading act are consumer laws that help ensure: